Maintaining a harmonious, professional work environment is part of the protection officer’s responsibility. As we spend the majority of our time communicating, courtesy in communi­cation is key. A few points to consider:

1.    Always introduce yourself at the beginning of the conversation.

2.    Watch your tone of voice (paraverbals). Inappropriate emotions should not enter into a conversation. If your voice expresses anger or despair, this is not a posi­tive, courteous communication.

3.    Address people properly by title or “sir” or “ma’am.”

4.    Watch your body language. Sit up straight. Stand up straight (erect).

5.    Avoid profanity; it is inappropriate.

6.     Never make demeaning remarks about others. “If you can’t say something nice about someone, don’t say anything” or “Never miss an opportunity to shut up.”

7.     Take a moment and give a brief explanation of what we are doing and why we are doing it. A simple explanation can easily recruit an ally who didn’t know the importance of a procedure.

8.     As much as 7o percent of the time on the job is spent communicating. Practice!