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Lack of communication and response is a common and frequent complaint in our industry. Ourmanagement has studied the issue and implemented the following procedures, which haveproven to be effective.
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All concerns or requests received are documented on a daily log form. These log forms are electronically sent via company e-mailto the assigned operations manager and are given to the designated supervisor for immediate action. Upon completion of a request or the resolution of a problem, the supervisor e-mails the results to the operations manager for review and closure.
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 A special formatted detailed set of instructions for each site is written in the customer history file, which is immediately updated with any changes or additions. This information is only available to management and key operations staff for instructing any new personnel.
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Operations supervisors and personnel are instructed to record all observations and comments in writing, taking notes at all times, and make checklists of tasks to be performed.
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Work logs are checked daily, and problems or deviations from the normal standards are studies, with any subsequent action and results being documented.
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Supervisory staffs are equipped with Nextel phones with Radio compellability for any emergencies that may arise.
For your convenience, a toll free telephone number is available 24 hours a day, 7 days a week linked directly to our 24 hour command center.
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